Picky customers, poor DIY attempts and fellow tradespeople top the list of biggest frustrations for bathroom installers.
These issues came to light during interviews with bathroom specialists nuielux, where installers revealed indecision, expectations and unrealistic cost-cutting were among the other most common annoyances.
Many also criticised customers ‘buying wrong or incomplete parts’, and ‘not reading the quote’ leading to issues far into a project.
But it isn’t just customers who can cause headaches – builders came in at second. Installers faulted fellow tradespeople, with some lacking attention to detail when it comes to building work.
Fitting issues were another common challenge, particularly when working with small and awkward spaces. One installer stated overly complex products are challenging but they become a real issue when a customer is wanting complex products in complex spaces.
Many installers cited DIY disasters as a top frustration with homeowners trying to take on their own bathroom projects in the hope of saving money, only to call in a professional when things go wrong, leaving installers to clean up the mess.
One installer recalled on more than one occasion having a homeowner watching over them whilst on the job, thinking they knew best.
Finally, several installers noted the ongoing problem of shoddy previous work. Installers regularly find themselves fixing the mistakes of cowboy tradesmen, from missing components and bad sealant jobs to uneven flooring, making their job a challenge before they have even begun.
While these challenges can be frustrating, most installers agree that nothing beats the feeling of delivering a perfect bathroom for a happy customer.
“Delivering customers their dream bathrooms day in, day out is hard work – but there’s nothing more satisfying than a job well done,” says Colm Lalor, commercial director at nuielux.
“At nuielux, we know skilled installers are the key to transforming an impractical, unloved space into a serene bathroom sanctuary. That’s why we make it a priority to support them and keep their installation frustrations to a minimum. One way we do this is with our nuie marketplace platform, our trade-only site that puts the high-quality nuielux products you need at your fingertips. With free and fast delivery and easy returns, it’s never been easier or faster to leave customers satisfied – and ready to recommend you to all their friends.”
