To better assist installers who may need support on-site and in real time, Tucson Pumps has reviewed how its technical enquiries are logged, making the process simpler, more accessible, and quicker to use from anywhere.
Installers can now submit tickets through an easy-to-use online form, including photos or videos, allowing the team to fully understand the request from the outset. This proactive approach is designed to accelerate diagnostics and reduces the back-and-forth often associated with technical support queries.
Ken Donegan, training and service manager at Tucson, says: “Our Technical Support system is designed with installers in mind. We work closely with installers and merchants to ensure tickets are resolved quickly and efficiently, with every support request handled by our experienced Technical Support team. This allows us to provide expert guidance and keep pumps performing at the highest level for end users.
“We are constantly evolving our technical support approach to better assist installers at every stage, from installation through to after-sales assistance. While much of this work happens behind the scenes, installers and end users feel the impact every day through smoother, more efficient interactions. Our goal is simple: to be easy to deal with, putting an installer-first mindset at the heart of everything we do.”
You can access Tucson’s technical support tool by visiting: https://tucsonpumps.com/tech-support/.
