Redesigned based on feedback from installers, the Baxi Works loyalty scheme now offers a wider range of benefits to enable installers to get more from their membership. Once registered, installers will have access to the new Baxi Works website, which now includes an error code look-up function complete with installer fixes.
Once the boiler is installed, Baxi Works members will be able to set up automatic, personalised service reminders for homeowners to encourage future business.
The package of benefits brings together a number of online initiatives to address the needs of installers, including the ability for consumers to review an installer on the Baxi website, and the option for the installer to hide their details if their diary is busy or they are away from the business.
Installers can also complete free Gas Safe notifications, register warranties, and claim loyalty points in a few simple steps. Baxi Approved Installers can also benefit from same day engineer call-outs for in-warranty boilers.
The Baxi Works website includes a new dedicated forum where members can share hints, tips and advice with fellow installers, and an information hub where members can order and download marketing collateral including literature and van livery.
David Cook, Sales Director at Baxi, says: “Our loyalty scheme has always been about rewarding, prioritising and supporting the installers that fit our products. But in designing the new look Baxi Works our aim has been to do that even more effectively, saving our installers time, money and hassle.
“Features like same day engineer call out for in-warranty boilers offer installers a genuine competitive advantage when they are quoting for jobs. On top of that, our priority number for Baxi Works installers is charged at local rate and answered within 30 seconds – so it’s a fast and reliable way of calling for backup should they need it.”
