With the aim of addressing a key barrier to heat pump uptake, British Gas has announced its new ‘Warm Home Promise’, guaranteeing customers their money back if a heat pump does not warm their home as effectively as a traditional gas boiler. The pledge is designed to offer some reassurance to those householders why may be hesitant about making the switch to the low carbon heating technology and forms part of wider initiatives to help drive heat pump uptake in the UK and support consumers in the transition to greener heating solutions

The new heat pump offer includes:

  • Five Year Guarantee – British Gas heat pumps come with a five-year guarantee and a free service before the winter to make sure the heat pump is in working order.
  • Lowest cost install – The company says it will match the price of any other company for a MCS credited install.
  • Efficient heating solution – If a heat pump can’t heat a home effectively on the coldest days, British Gas will suggest a different carbon-saving option. Also, if the heat pump doesn’t heat the property to the agreed temperature, then it will give money back.
  • Expert Installation and advice – On the day of installation, the installer will demonstrate how to operate the heat pump and check in a few days later to make sure everything is running smoothly.

British Gas claims to have installed more heat pumps than any other company and has committed to training 3500 engineers in green skills.

Andrew Middleton, MD of British Gas Zero comments: “We recognise that the transition from a boiler to a heat pump can be daunting and want to reassure our customers that they can effectively heat their home, even through the coldest spells in winter. Our engineers are ready to guide consumers through this process and we are making sure they are as affordable and accessible as possible.

“For the right home, heat pumps are a highly efficient and effective heating solution being typically 350% efficient compared to the best boilers at 90 – 95%. At British Gas we will only install a heat pump if it will work as well as a traditional boiler. And if for any reason a customer’s heat pump is not heating their home as expected, we’ll guarantee them their money back.”

 For more information please visit: Discover our eco-friendly air source heat pumps – British Gas