Plumbers are experiencing an extremely busy start to the year with a spike in calls, according to figures released by telephone answering service, Moneypenny. The company’s PAs, which look after the telephone calls for hundreds of plumbers and installers in the UK, saw a 62% increase in business calls in January, in a like-for-like comparison compared with calls in December.
The busiest day of the year for business calls to plumbers was Wednesday 11th January, with a 79% increase in calls compared with the previous three Wednesdays.
“It’s encouraging to see the plumbing trade experience this surge in activity and interest so early on in the year,” says Laura Lloyd, New Business Manager at Moneypenny. “Whilst we know the demand for their services is there, it does suggest, that although many plumbers have call answering in place, there will be many more who are letting vital business calls go unanswered – therefore missing out on customers.
Laura added: “We discovered recently that 69% of callers don’t leave voicemail messages when they can’t get through to a tradesman, and will instead hang up. This could be having a huge impact on their revenue. So, given the high call volume for plumbers this year already, plugging the gap should be firmly on their agenda for 2017.”
For further information, please visit https://www.moneypenny.com/uk/small-business/
