A new customer feedback system has been launched by Wolseley to improve the overall customer experience across its branch network, which includes Plumb Center and Pipe Center.
‘Tell Wolseley’ is an anonymous customer feedback service, available 24/7, for customers to share their branch experiences via a short online survey on their smart phone. Each time a customer provides feedback, they are given the opportunity to enter a monthly prize draw to win one of three £100 Love2Shop vouchers.
Hannah Foley at Wolseley says: “It is important we receive honest feedback from our customers to ensure the right things continue to be done well, and the not-so-good things, done better. We want to know what our customers think and all feedback, both positive and negative, is acted upon and directed to the local management teams to review.
“One of the best bits of customer feedback is hearing which members of our team have given great service so that we can give them a well-deserved pat on the back! The survey takes a couple minutes to complete, and can be done during a quick tea break, all you need is a charge note number from your most recent transaction.”
Wolseley currently operates Plumb, Parts, Drain, Pipe and Climate Center as separate businesses, but it is working towards bringing every part of those businesses together to form one specialist trade merchant called Wolseley.
For more information, speak to a Wolseley employee or visit www.tellwolseley.co.uk
