A new website has been launched by Wolseley UK, reflecting that the company’s previous Plumb, Parts, Drain, Pipe and Climate Center brands have now been brought together into a single specialist trade merchant called Wolseley. Customers will be able to order products and manage their account online and will now also be able to check stock and place orders for collection or delivery across the entire Wolseley branch network.
Jeremy Maxwell, Chief Digital Officer says: “We are proud of the new website and the provisions that we’ve made for our customers. More of our customers are looking online for our services during branch closing times, so we’re thrilled to be able to offer the same level of customer care via the website.
“The website uses new technology that allows us to personalise the customer journey for each customer with regards to relevant and specialist content for the different trades. For example, when they visit the website, heating engineers would see PartsArena and our ERP calculator, whereas bathroom installers would see our Nabis ranges and the shower selector tool. This is all done to provide ease of use for the customer.”
The ‘My Account’ area on the website provides a secure and convenient way for customers to manage their account. There is also the option to get real time access to branch quotes and convert them into orders. A ‘My Most Ordered’ feature will provide a quick way to access frequently ordered products, create lists for the products they buy most often and track current and past orders too.
All functions on the new website are compatible with mobile and tablets. A handy ‘live chat’ links through to a dedicated online team who will be available seven days a week.
For customers who need guidance getting started or finding out more on how to access the functions of the website, Wolseley has produced a series of How to Guides, which are available via the website at wolseley.co.uk/how-to-guides/. To visit the website please go to wolseley.co.uk
