The Customer Support Centre on Grant UK’s website now includes a New Build Homeowners Support hub. This dedicated area provides homeowners who have moved into a new build property with guidance on the Aerona air source heat pump that heats their home.
When homeowners receive the keys to a new build, the handover from the developer often involves a large amount of information. With the growing adoption of low-carbon heating systems, clear support for heat pumps is increasingly important. Grant UK’s New Build Homeowners Support hub offers tailored guidance for homeowners with an Aerona air source heat pump.
The hub aims to provide all the essential information homeowners need when they first move in. It is divided into core sections to help users understand how their heat pump operates, ensure the product is registered, and access online support for day-to-day use.
The first section, “Getting started with your heat pump,” includes videos and blogs explaining the differences between a low-temperature heat pump and a traditional boiler. It also provides tutorials for using each of Grant’s heat pump controllers and introduces the ServicePlan for future maintenance.
Another section offers additional resources, including quick links to the online product registration form and digital copies of the Grant Heat Pump Handover Guide and manuals for homeowners who may have misplaced their hard copies. The final section focuses on troubleshooting, providing access to videos, frequently asked questions, and how-to guides for common post-installation queries.
Anna Wakefield, head of internal sales and marketing at Grant UK, says: “A crucial part of any heat pump installation is the customer handover. With new builds, installations can be completed months before the homeowner moves in, so the installer may not be available at handover. The New Build Homeowners Support hub provides a comprehensive digital toolkit to assist developers and homeowners with this process.”
The hub is available at: www.grantuk.com/support/product-support/new-build-support
