A new initiative will see ten households living in vulnerable situations receive a free upgraded hybrid heating system. Funded through Cadent’s Services Beyond the Meter programme, the scheme is designed to explore the potential of hybrid heating systems to better support vulnerable households. By combining an air‑source heat pump with a gas boiler, the programme will assess the cost, benefits and customer experience of hybrid systems operating in real homes.
In partnership with Worcester Bosch, TAGGAS and YES Energy Solutions, ten homes across Cadent’s gas network will be selected for the initial phase. Each will receive a low‑carbon hybrid heating system, an energy audit and an updated Energy Performance Certificate (EPC).
To qualify, households must have an EPC rating of D or below and be willing to have a smart meter installed. At least one resident must have a health or personal condition that increases vulnerability to cold weather. In addition, the household income must be no more than £31,000 or meet eligibility for a government means‑tested benefit. Installations will take place throughout spring and summer, with a household in Coventry being the first to receive the upgrade.
Hybrid heating systems automatically select the most efficient and cost‑effective heat source based on the outside temperature. The heat pump is expected to provide 70-80% of annual heating demand, with the boiler acting as a top‑up during colder periods. It is estimated that this approach can reduce gas consumption by up to 60% compared to a boiler‑only system.
Alongside the installation, households will receive comprehensive aftercare and monitoring support. Cadent will track system performance, with participants completing quarterly surveys to help assess and improve customer experience.
Dr. Navid Khordehgah, hybrid product manager at Worcester Bosch, comments: “Our recent trial with the University of Salford found that hybrid systems can effectively heat homes in the UK while supporting the country’s Net Zero goals. This technology offers a practical and accessible stepping-stone on that journey for millions of households, especially those who may not be able to afford the costly and disruptive preparatory work often required for heat pumps.”
Analysis by Stonehaven supports the role hybrid systems can play in accelerating heat decarbonisation. A recent report highlighted that hybrid heat pumps could significantly reduce system-wide costs, ease pressure on the electricity grid and provide a more accessible pathway for homes that will find it harder to decarbonise heating.
For more information, please visit www.cadentgas.com/hybrid-heating
