City Heating Spares has announced that it has increased the in-store parts stock by 35% as the merchant continues to support tradespeople in offering fast turnaround times for their customers.
The addition of up to 150 new heating and shower spares across the network of branches has been customised according to existing local demand, ensuring installers can quickly source the parts they need.
Ian Caufield, Commercial Director at City Heating Spares, says the move represents the latest step in a drive to provide ‘gold standard’ customer service: “We’re always looking for ways to save installers valuable time and increasing our stock will inevitably mean they spend less time sourcing, waiting for and collecting parts. In turn, that will increase their customer satisfaction levels.
“To complement our increased in-branch offering, we’ve also expanded our specialist distribution centre in Chorley, which supplies all of our stores as well as fulfilling customer orders directly, and our contact centre call handlers are available seven days a week to answer questions and dispatch products from a 20,000-strong catalogue.”
