With the aim of helping large plumbing and heating contractors deliver faster, smarter, and more efficient repairs, City Plumbing has announced that it will be partnering with AI-powered repair platform Help me Fix . The digital triage platform enables contractors and service desk teams to assess faults remotely using Aidenn, an AI assistant that supports real-time diagnosis, guided troubleshooting, and video guidance with qualified engineers.
Through its integration with City Plumbing’s specialist boiler diagnostics tool, FaultFinder, the platform now adds an extra layer of efficiency, allowing issues to be identified more precisely and matched with over 7,000 parts across more than 13,000 boiler models. These parts can then be sourced directly from the merchant’s 360-plus nationwide branches, supporting faster access to materials, reduced repeat visits and better engineer productivity.
Roz Kane, MD of Group Spares at City Plumbing, explains: “Every missed diagnosis or unnecessary visit costs time, money and customer trust. This partnership with Help me Fix brings together the digital insight and national stock availability that contractors need to work smarter. It allows them to triage repairs accurately, send engineers out fully prepared, and resolve issues faster, while also improving efficiency and profitability.”
The new service should be particularly useful to large-scale service contractors operating across social housing, private rentals, new build and commercial maintenance, helping to reduce misdiagnosis and ensure engineers are equipped with the right knowledge and kit before stepping on site.
The virtual repair assistant, Aidenn, has been built with data security and compliance in mind. All information is encrypted in transit and at rest, stored in UK data centres, and is fully compliant with GDPR. No data is used to train large language models, giving contractors and their clients full peace of mind.
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