A new digital tool to help housing associations and private landlords quickly and accurately diagnose heating system faults and identify replacement parts has been launched by City Plumbing. Described as a ‘game-changer’ for social housing providers, the national merchant’s FaultFinder is designed to improve first-time fix rates by equipping field service engineers with the practical knowledge they need to diagnose faults and source spare parts.
The diagnostic system works by enabling tenants to input details of the problem into an online portal or over the phone. This gives engineers the opportunity to restore heat and hot water as quickly as possible by triaging the issue remotely and understanding if a visit is required or whether the tenant can fix the issue themselves. It also means that if a home visit is required, engineers can quickly source the correct spare parts from their local City Plumbing branch before arriving at the tenant’s home.
“As the industry-leading provider of heating and plumbing solutions, we’re looking for revolutionary ways to support professionals to get the job done every day,” says Dave Griggs, MD of Spares at City Plumbing. “Through FaultFinder, we can take this support even further by placing our expertise in the hands of our customers, exactly when and where they need it.”
“Whether they’re on-site to resolve a problem, or if a customer has described their issue through our online portal, housing associations and contractors can easily access the information they need to restore heat faster than ever before. By inputting the product name or code, they’ll be able to see any commonly recurring issues or describe the fault they’re experiencing to unlock practical advice on how to fix it. From there, FaultFinder will even recommend the components required to repair the system. Crucially, it also gives our branches the insight they need to ensure the correct stock for properties in the local area is available for collection or delivery as soon as it is needed.”
To unlock the benefits of Fault Finder for yourself, visit www.faultfinder.com
