Responding to the growth in the UK market for heat pumps, the online supplier BOXT is looking to make purchasing an air source heat pump more simple and straightforward for customers. Visitors to the company’ website are able to complete a short series of questions to receive an instant quotation for the best heat pump solution for their home, as well as being able to book an installation date in as little as two weeks with a network of installers available across the country.
To further simplify the customer journey, BOXT will apply for the £7,500 Boiler Upgrade Scheme Grant on the customers’ behalf, thereby reducing the amount of administration time required.
The company has chosen to partner with Vaillant, which currently offers some of the best warranties currently available and are proving to deliver a high level of customer satisfaction, with a 4.5 rating on Trustpilot. With a Quiet Mark certification, they are also considered to be one of the quietest on the market and have a Coefficient of Performance (COP) of up to 5.2.
Vaillant heat pumps also offer an app-based heating control system, which as well as giving homeowners full control of their heating, also allows BOXT to monitor the customer’s system remotely and assist them in optimising their heating and hot water performance.
Andy Pattison, head of renewables at BOXT, comments: “It is clear that if the UK is to meet its 2050 Net Zero target, significant advances need to be made, and quickly. Heat Pumps have the potential to play a big role in decarbonisation, however they need to be made more accessible to households.
“A large part of ensuring the successful adoption of heat pumps in UK homes is ensuring homeowners understand how the technology works and the many benefits it can bring. By utilising our proven online journey, which has helped to demystify the boiler purchasing journey for thousands of our customers since 2017, we are now replicating our transparent and simple customer journey to remove many of the barriers that people who are looking to make the switch to low-carbon heating are facing, and make it as easy as possible for them.”
Heat Pumps are the latest addition to BOXT’s growing range of home energy solutions. In addition to boilers, BOXT also offers air conditioning installation and a range of renewable energy solutions including solar panel and battery storage systems and EV chargers.
For more details visit the BOXT website
