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Gas Assured Scotland has been working alongside Vokèra since 2018.
Based in Scotland, the company specialises in boiler installation, servicing and repair. We spoke to Stephen Dunne, the director of Gas Assured Scotland, about his experience installing the Vokèra range, and what stood out to him the most about the Affinity scheme. To watch the interview with Stephen on Vokèra’s YouTube channel click here.
How long have you worked with Vokèra and been a member of the affinity scheme?
I started my business in 2018, and I have always been familiar with Vokèra’s products as I worked with them and then began installing them all within the same year.
What made you go to the Vokèra boilers rather than any other brand?
Theres a lot of care work that goes into boiler installation and maintenance. With Vokèra, the spares are readily available, and you know you’re not having to wait a long time for parts. This is great for me and my customers as they are not having to wait a long time for their boilers to be back into service, and it’s not costing them a fortune as the spares are reasonably priced too.
What boiler models do you usually tend to work with?
We offer the full Vokèra range to our customers alongside the choice of seven, ten or twelve year warranties. Customers really like this as we give them all the information about the different boilers that Vokèra offers, alongside the relative price, leaving customers to make the right choice for them.
Are there any features of the boilers that stand out for you as being particularly good, based on both an installer and customer point of view?
From an installer point of view, they have made them friendly for an installer to work on and its clear they thought about the installer the whole way through the development process. The best thing about Vokèra boilers, in my opinion, is the support provided from features like the touch screen. They’ve also got stainless steel heat exchangers in their range now, putting them at the top of the market and competing with other manufacturers out there.
Would you say these new features have improved the customer experience as well as the engineers?
Definitely! The customers like all the features, such as the touch screen, and you can easily walk the customer through it. A lot of customers just want heat and water at the end of the day, but the features on the new range go beyond that, even reminding them when it is time to book a service. This also gives them a lot of time to get booked in with us.
What stands out for you about the customer support at Vokèra?
I never have an issue. As long as the boilers are serviced and properly looked after, they’ll attend to it. Their turnaround is very quick compared to other manufacturers, where I have had to wait three to five days before an engineer came out. They have been out the following day, which is really good for the customer. I can also call Vokèra and they will often talk me through the issue easily, without any extended waiting period.
What are the key benefits of the Affinity scheme for you?
I really like how seamless and easy it is to log on and input the data from the installations. And now they have the point system, which is really good! I have only been collecting points since September last year, and by the time Christmas came around I had about £1,500 worth of vouchers, which basically helped me pay for Christmas! I personally use the Amazon vouchers, but they have such a great range of other options to choose from. Now that they have added the monthly draws, I don’t think there is a manufacturer out there that offers anywhere near what Vokèra is offering.
